Training

Commissionaires Victoria is approved to provide security patrol training by the Province of British Columbia, Security Programs, Police Services Division, Ministry of Public Safety and Solicitor General.

All new applicants considered suitable for employment with the Division must successfully complete a minimum of ten days training prior to enrolment.

This basic training package includes:

Basic Standards Training (40 Hrs.)

This curriculum meets the licensing standards for security workers 

in the Province of British Columbia  

• Professionalism, Ethics and Customer Service
• The Security Function 
• Hazards and other Emergency Situations
• Emergency Services and Regulatory Agencies  
• Introduction to the Law
• Canadian Charter of Rights and Freedoms
• Human Rights Legislation
• Criminal Code of Canada 
• Security Services Act (SSA)
• Security Professional's' Powers and Limitations
• National Use of Force Model 
• Effective Note Taking 
• Effective Report Writing
• Personal Safety
• Tactical Communication Skills and Strategies

 Candidates must successfully complete the provincial examination (Cost $50) 

Commissionaires Enhanced Course (BC) (24 Hrs.)

This additional training brings the candidate to the Canadian General Stands Board (CGSB) ceritifcation level

• History of the Commissionaires 
• Patrol Duties 
• Effective Two-way Communication 
• Control Procedures and Access Control 
• Traffic Control
• Event Security
• Fire Prevention and Response
• Workplace Hazardous Materials Information System (WHMIS)
• Bomb Threats
• Giving Testimony 
• Communication and Conflict Resolution 
• Security Defence Tactics
• Scenario Exercises 

Conflict Resolution (6 Hrs.)

• Strategic Plan
• Professionalism
• Confidentiality and Responsibility
• Conduct and Attitude
• Audience Engagement 
  • Reactionary Gap
  • Handling Complaints
  • Handling Profanity
  • Handling a Bully
  • Handling a Passive Aggressive
• Dealing with Stress
• Communication Styles and Preferred Behaviour

First Aid Emergency Level (8 Hrs.)

• Emergency Scene Management
• Artificial Respiration - Adult
• Choking - Adult
• Cardiovascular Emergency and One-Rescuer CPR - Adult
• Severe Bleeding
• Shock, Unconsciousness and Fainting
• Minor Wound Care

Candidates must successfully complete the St. John Ambulance practical examination. Cost $50.

Selected Commissionaires who have sufficient on the job experience and have demonstrated the requisite supervisory potential will be provided with the Supervisor's Course in preparation for filling a supervisor position.

Supervisor's Course (64 Hrs.)

• Supervision
• Communications
• Motivation
• Stress in the Workplace
• Substance Use in the Workplace
• Delegating and Problem Solving
• Labour Relations
• Progressive Discipline
• Performance Appraisals- Writing and Conducting
• Coaching and Counseling
• Safety
• Worker's Compensation
• National Fire Code
• Public Safety
• Emergency Responsibilities